2. Collection of your Personal Information
2.1 Wilmac Altona North will collect and hold your personal information in a fair and lawful manner, and not in an unreasonably intrusive way.
Where it is reasonably practical to do so, Wilmac Altona North will collect your personal information directly from you. However, in certain cases Wilmac Altona North may collect personal information from third parties, including from publicly available sources.
2.2 Wilmac Altona North may collect the personal information you directly give to Wilmac Altona North through some of the following means:
— when you make an inquiry or order in relation products and services through the Website;
— when you contact Wilmac Altona North regarding the services you have requested;
— in administering the processing of a purchase from us;
— from other related correspondence (whether in writing or electronically);
— while conducting customer satisfaction and market research surveys;
— when administering any of Wilmac Altona North’s services; and
— otherwise required to manage Wilmac Altona North’s business.
3. Types of Personal Information we collect
3.1 The type of personal information Wilmac Altona North may collect can include (but is not limited to), your name, last name, email address, phone number and postcode.
3.2 Where you do not wish to provide Wilmac Altona North with your personal information, Wilmac Altona North may not be able to provide you with requested goods or services.
4. Purposes for handling your Personal Information
4.1 As a general rule, Wilmac Altona North only processes personal information for purposes that would be considered relevant and reasonable in the circumstances.
4.2 Wilmac Altona North collects, holds, uses and discloses personal information to:
— provide you with Wilmac Altona North’s goods and services;
— manage and administer those goods and services, including account opening procedures;
— communicate with you regarding a job application;
— communicate with you regarding the services you have requested;
— comply with its legal and regulatory obligations; and
— otherwise to manage Wilmac Altona North business.
5. Use and disclosure of your Personal Information
5.1 Some of the primary purposes for which Wilmac Altona North uses and discloses personal information include:
— maintaining customer records;
— delivery and supply of goods and services;
— account keeping and invoicing;
— locating and/or retrieving Wilmac Altona North goods; and
— administering Wilmac Altona North’s accounts with you.
5.2 Wilmac Altona North may also use and disclose your personal information that it collects for a secondary purpose. A secondary purpose is one which is related to the primary purpose of collection. Some of the secondary purposes for which Wilmac Altona North may collect your personal information include:
— marketing Wilmac Altona North’s goods and services to you;
— goods and services development;
— customer and market research; and
— to keep you informed of any changes to Wilmac Altona North’s business, goods and services or other offerings that may be of interest to you.
5.3 Wilmac Altona North generally does not disclose your personal information to third parties or organisations, unless they are contracted or employed to provide administrative services on Wilmac Altona North behalf and are bound by the APPs.
5.4 Wilmac Altona North will not use or disclose your personal information for any other purpose unless you have consented to that use or disclosure.
6. Protection of Personal Information
6.1 At Wilmac Altona North, your personal information is treated with the greatest of care. Wilmac Altona North maintains appropriate physical, procedural and technical security for its offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
6.2 Wilmac Altona North further protects personal information by restricting access to personal information to those who need access to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
7. Direct Marketing
7.1 Like most business, marketing is important Wilmac Altona North continued success. Wilmac Altona North has a unique range of products and services that it provides to customers at a high standard. Wilmac Altona North would therefore like to stay in touch with customers and let them know about new opportunities. Wilmac Altona North may provide you with information about new products, services and promotions.
7.2 Wilmac Altona North will not disclose your personal information to third parties for marketing purposes.
7.3 You may opt out at any time if you no longer wish to receive commercial messages from Wilmac Altona North. You can make this request by contacting Wilmac Altona North Privacy Officer.
9. Accessing and correcting your Personal Information
9.1 You may contact Wilmac Altona North Privacy Officer to request access to the personal information that Wilmac Altona North holds about you and/or to make corrections to that information, at any time. On the rare occasions when Wilmac Altona North refuses access, you will be provided with a written notice stating the reasons for refusing access. Wilmac Altona North may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by Wilmac Altona North.
9.2 Wilmac Altona North is not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If Wilmac Altona North refuses a correction request, you will be provided with a written notice stating the reasons for the refusal.
10. Overseas transfers of Personal Information
10.1 As the internet is a global environment, using the internet to collect and process personal information necessarily involves the transmission of that information worldwide. Wilmac Altona North may disclose your personal information to companies that are associated with Wilmac Altona North overseas.
11. Resolving Personal Information concerns
Level 5, 501/6 Adolph St, Cremorne VIC 3121
T: 03 9667 4030
11.2 Once a complaint has been lodged, the Privacy Officer will respond to you as soon as possible.
11.3 You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: firstname.lastname@example.org.
The last update to this document was 12 February 2024.